At Crestline Hotels & Resorts, LLC (“Crestline”, “we”, “us”, and “our”) we are committed to protecting your privacy and support a general policy of openness about how we collect, use, and disclose your personal information.

The purpose of this Privacy Statement is to inform you about Crestline’s practices relating to personal information. By visiting our website, you consent to the collection, use, and disclosure of your personal information (as defined below) in accordance with the following terms and conditions.

This Privacy Statement explains how you may exercise certain rights relating to your personal information, depending on where you are located. We strongly recommend that you take the time to read this Privacy Statement and retain it for future reference.

Scope
This Privacy Statement applies only to the personal information of website visitors, customers, and contacts at our business partners. It does not apply to the personal information of individuals in their capacity as applicants, employees, other workers, and their dependents, beneficiaries, and emergency contacts. We have separate privacy statements for these individuals. If you are a California resident using this website to apply for a career with Crestline, please also review our California Privacy Statement for Job Applicants (link).

In many cases, Crestline serves as the hotel manager for a hotel brand company, for example, Marriott, Hilton, Hyatt, Radisson, etc. You may have provided personal information directly to those hotel brand companies, for example, by registering for a room with the hotel brand company. Please contact the hotel brand company regarding any personal information you have provided them.

This website may also offer links to other third-party websites. You should be aware that operators of linked websites may collect your personal information when you visit their websites. We are not responsible for third parties’ collection, use or disclosure of your personal information, so it is important to familiarize yourself with that company’s privacy policies.

Assistance For The Disabled
Alternative formats of this Privacy Statement are available to individuals with a disability. Please contact privacy@crestlinehotels.com for assistance.

Personal Information
For purposes of this Privacy Statement, “personal information” means information about an identifiable individual.

Notice at Collection for California Residents
Crestline collects the personal information identified in Section 1 for the purposes identified in Section 3 and retains it for the period described in Section 5. We do not sell your personal information or disclose it for cross-context behavioral advertising (“sharing”). We also do not collect or process sensitive personal information for the purpose of inferring characteristics about you. To the extent you provide Crestline with personal information about other California residents, you are responsible for providing this notice to them.

Children
This website is not directed at, marketed to, nor intended for use by children under 16 years of age. We do not knowingly collect or solicit personal information from anyone under the age of 16. If you are under 16, do not use this website or any of its features and do not provide any personal information to us. If we learn that we have collected personal information regarding a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at privacy@crestlinehotels.com.

What Personal Information We Collect and How We Collect It
The categories and sources of personal information we collect may include:

• Identifiers
  (such as name and e-mail address.)
• Internet activity or other similar network activity
  (such as your internet connection, the equipment you use to access the website, usage information, browsing history, search history or information relating to your interaction with this website).
• Geolocation data
  (such as the physical location of your device via your IP address).
• Commercial Information
  (such as records of products or services purchased and purchasing histories).
• Sensory or Surveillance Data
  (such as voicemails or surveillance footage).
• Other Personal Information
  (such as financial information or communications data).
• Inferences
  (such as inferred interests based on booking history).

How We Use Your Personal Information
We use the categories of personal information we collect for various purposes, including providing personalized services, marketing, security, and compliance with legal obligations.

Contacting Us about Your Personal Information
You can help us maintain the accuracy of your personal information by notifying us of any changes. You may contact us via:

Email: privacy@crestlinehotels.com
Mail: 3950 University Drive, Suite 301, Fairfax, VA 22030
Phone: (571) 529-6100

Last Updated: March 6, 2024